Last updated: February 2026

Introduction

D Home Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of individuals who visit our website, dhomecare.ca, or use our caregiver referral and matching services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation in British Columbia.

By accessing or using this website, you agree to the terms of this Privacy Policy.

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Who We Are

D Home Care is a caregiver referral and matching service that connects families with independent caregivers.
We are not a home care agency, not an employer, and not a medical provider.

Information We Collect

We collect only the information necessary to provide our services and improve user experience.

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1. Personal Information You Provide

This may include:

• Name

• Phone number

• Email address

• City or postal code

• Care needs and preferences

• Information submitted through intake or contact forms

You provide this information voluntarily when you:

• Request a caregiver match

• Contact us by phone, email, or online form

• Communicate with us directly

2. Automatically Collected Information

When you visit dhomecare.ca, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Referral sources (e.g., search engines)

This data is collected through cookies and analytics tools and does not identify you personally.

How We Use Your Information

We use personal information to:

• Respond to inquiries and service requests

• Facilitate caregiver referrals and introductions

• Communicate with you regarding your request

• Improve website functionality and user experience

• Maintain internal records and reporting

• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information.

Disclosure of Information

Your information may be shared only in the following limited circumstances:

• With independent caregivers, only after your consent, for the purpose of facilitating a referral

• When required by law or legal process

• To protect the rights, safety, or property of users or the public

We do not share personal data with third parties for marketing purposes.

Caregiver Independence Disclaimer

Caregivers referred through D Home Care are independent contractors and are not employed, supervised, or managed by D Home Care.

Any agreement, payment, or care arrangement is made directly between the family and the caregiver.

Cookies & Analytics

We use cookies and similar technologies to:

• Analyze website traffic

• Improve site performance

• Understand user behavior

You may disable cookies through your browser settings, though some site features may not function properly.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, or misuse.

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

You may request deletion of your personal data at any time, subject to legal obligations.

Your Rights

You have the right to:

• Request access to your personal information

• Request corrections to inaccurate data

• Withdraw consent (where applicable)

• Request deletion of your personal information

To exercise these rights, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Children’s Privacy

Our services and website are not intended for children under the age of 16. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

We encourage users to review this policy periodically.

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Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

D Home Care
Website: https://dhomecare.ca
Email: info@dhomecare.ca
Phone: 778.223.3468
Location: 600-1285 W. Broadfway Vancouver BC, Canada