Accessibility Statement

Accessibility Statement

At Golden Home Care, we are committed to providing an inclusive, accessible, and welcoming environment for all individuals, including clients, employees, caregivers, and visitors. We strive to ensure that everyone can access our services, information, and facilities with dignity and independence.

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Our Commitment:

• We aim to provide services that are accessible to people with disabilities.

• We comply with all applicable accessibility and human rights legislation, including the Accessible Canada Act and the British Columbia Human Rights Code.

• We are continuously improving the accessibility of our services through staff training, policy reviews, and proactive accommodations.

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Website Accessibility:

Our website (www.dhomecare.ca) is designed to be accessible and usable by everyone. We follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a standard for website accessibility.

 

Assistive Supports:

We offer reasonable accommodations upon request to ensure equitable access to our services, including but not limited to:

• Information available in alternative formats (large print, plain language)

• Communication support for clients with speech, hearing, or visual impairments

• Physical accessibility considerations for client care delivery at home

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Feedback and Requests:

We welcome feedback on the accessibility of our services. If you encounter any barriers or have specific needs, please let us know so we can work to address them promptly.

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We are dedicated to ensuring that all individuals receive equitable and respectful care, support, and communication in every interaction with Golden Home Care.