A legal disclaimer

Privacy Policy #: 2025-01-259236

Effective Date: June 16, 2025

Website: www.dhomecare.ca

Operated by: Golden Home Care

(A division of DuMonde Services Management Inc®)

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1. Introduction

At Golden Home Care, your privacy is extremely important to us. We are committed to protecting the personal information of our clients, families, employees, volunteers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable privacy laws in Canada.

By using our services or visiting our website, you agree to the practices outlined in this Privacy Policy.

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2. What Information We Collect

We may collect the following types of personal information:

- Full name, address, phone number, and email
- Date of birth and emergency contact information
- Medical or health-related information (only with consent and as needed to provide care)
- Payment or billing information
- Resume or employment information (for job applicants)
- IP address and website usage data (when visiting our site)

We only collect information necessary to provide our home care services, communicate with you, and comply with legal obligations.

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3. How We Use Your Information

We may use your personal information for the following purposes:

- To provide personalized in-home senior care services
- To communicate with you about your care or that of a loved one
- To process billing, payments, or donations
- To recruit, screen, and train staff and caregivers
- To improve our website, services, and customer experience
- To comply with applicable laws and regulatory requirements

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4. Consent

We collect, use, and disclose your personal information only with your knowledge and consent, except where otherwise required or permitted by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

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5. Sharing of Information

We do not sell or rent your personal information. We may share your data only in the following limited circumstances:

- With authorized staff and caregivers who need the information to provide care
- With medical professionals or emergency services when necessary for your health and safety
- With legal or regulatory authorities, if required by law
- With third-party service providers who help us operate our website or deliver services (e.g., IT or billing platforms), and who are bound by confidentiality agreements

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6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, or alteration. Access is limited to only those staff members who require it to perform their duties.

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7. Website & Cookies

Our website may use cookies or similar technologies to enhance your browsing experience and analyze site traffic. You may control cookie preferences through your browser settings.

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8. Your Rights

You have the right to:

- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw your consent for certain uses of your data
- File a complaint with the Office of the Information and Privacy Commissioner for British Columbia if you feel your rights have been violated

To exercise these rights, please contact us (see section 10).

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9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Golden Home Care by:
DuMonde Services Management Inc®
Website: www.dhomecare.ca
Email: help@dhomecare.ca
Phone: +1.236.259.4448
Address: 600-1285 W. Broadway, Vancouver, BC

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date at the top. Your continued use of our services or site constitutes acceptance of any changes.